Contact us
We’d love to hear from you! Whether you have a question about our rhinestones, need advice on choosing the right crystals for your costume, or want help with an order, the Rhinestone HQ team is here to help.
Get in Touch
📧 Email: info@rhinestonehq.com
📦 Order & Delivery Queries: For updates on your order, please include your order number in your message.
📍 Location: UK-based with fast nationwide shipping.
Customer Support
- We aim to respond to all emails within 24 hours (Monday–Friday).
- Orders placed before 1pm are dispatched the same day.
- For urgent questions about rhinestones, hotfix crystals, or Irish dance buckles, email is the fastest way to reach us.
Why Contact Rhinestone HQ?
✔ Expert advice on choosing the right hotfix or non-hotfix rhinestones
✔ Guidance on sizes, packs, and colour options
✔ Support with Irish dance buckles, sew-on gems, and accessories
✔ Friendly UK-based service you can trust
✨ At Rhinestone HQ, we’re not just about selling rhinestones – we’re here to help dancers, designers, and creators bring their costumes to life.
Frequently Asked Questions (FAQ)
1. Which glue should I use for rhinestones?
For non-hotfix rhinestones, we recommend a strong adhesive such as E6000 or Gem-Tac, depending on the fabric or surface. For hotfix rhinestones, no glue is needed – they are applied with a hotfix applicator or household iron.
2. How fast will my order arrive?
We dispatch all orders placed before 1pm on the same day. Standard UK delivery usually takes 1–3 working days. We also offer Saturday delivery options at checkout.
3. Do you ship outside the UK?
At present, we primarily serve UK customers. Please contact us directly if you require an international order and we’ll do our best to help.
4. Are your rhinestones like Swarovski?
Yes – our stones are comparable in brilliance and quality to Swarovski and Preciosa. Many professional dancers and dressmakers choose Rhinestone HQ rhinestones for the same sparkle at a more affordable price.
5. What sizes of rhinestones do you stock?
We stock rhinestones in sizes ranging from SS10 to SS50, plus large sew-on shapes and statement gems for costumes and accessories.
6. How do I attach Irish dance buckles?
Our Irish dance buckles are easy to use – simply thread your laces through the arm brace at the back of the buckle to secure them to your shoes.
7. Do you sell in bulk?
Yes – we offer repair packs, half packs, and full packs across most sizes, so you can order exactly the amount you need.
8. Can I return items?
We accept returns of unopened, unused items within 14 days of purchase. Please contact us first to arrange a return.